Journal
Observations, connected.
I take experiences apart, even on my days off: a hotel lobby, a checkout page, a label on a bottle. Here I write down what they teach me, as essays, breakdowns, and sometimes voice notes or video.
Latest, pinned to the board
The joy of drinking from a good cup
For years I avoided cups that looked like cups. One bone china cup showed me what I had been missing.
Read the essay · 4 min →Your team learns who you are on the hard days
Everyone is a nice person until they have power and have to do something difficult.
Read the note · 3 min →Calm gets people in. The product has to keep them.
A shop that made me stop and breathe, and why it still didn't sell me anything.
Read the breakdown · 3 min →Earlier entries
As new posts are pinned above, older ones move down here.
Document to scale, not just to ship
Research of real depth is an organisational asset. Most teams treat it like a receipt.
Redesigning Tata CLiQ Luxury
An ecommerce UX case study, written up for Bootcamp on Medium.
Redesigning the most widely used chat app
A WhatsApp UI and UX redesign case study, on Medium.
Earlier writing on Medium
Everything else I wrote before this site existed.
On the desk
Systems that make people love living and travelling in their own country
Everyone is a bad client, and that's good for AI
Nothing on this topic yet. It's on the list.